Useful for workshops, too

How opinionated companies get customers to live without floppy drives, assigned seats, credit cards, etc. – (37signals)

Companies that lead need to be willing to say that occasional growing pains are ok. If a company only listens to what customers think they need, it won’t be able to innovate. As Henry Ford said, “If I’d asked people what they wanted, they would have said a faster horse.”

Of course, that doesn’t mean you can just be a dick about it. You’ve got to explain to people what’s happening. This is where trust and communication are key. If you have a conversation with your customers, they know where you’re coming from. They know what you stand for and why you make the decisions you make.

Explaining what and why makes a good seminar. Have a conversation, not a lecture. (I say in a bit of a lecturing way). But I need to remember this, and writing things down helps me remember them.

Powered by ScribeFire.

Advertisements

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s