that asks you many questions, since you repeat the same answers when you speak to a live person?
How unlikely is it that you speak to a human in the end?
Is there some security reason for the multiple replies to the same questions?
It makes me feel that the firm I am calling does not value my time at all. I have already paid them once I am using the menu system. I could use a competitor in the future, but all their competitors are about the same. So my bargaining position is a bit, shall we say, weak.